Terms and Conditions
1. Order
Individual purchase agreements are concluded based on electronic orders placed by the buyer. The buyer’s order must include the following essential details:
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Seller – company name and registered office, company ID (selected by the buyer from the e-shop options when placing an order)
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Buyer – full name, business name, registered office or residential address; company ID and VAT ID if registered as a VAT payer and conducting business; telephone number and email address
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Product Specification – by specifying the product code that uniquely identifies the item (numerical product codes as listed in the e-shop’s price list)
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Quantity – number of product units
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Payment Method – selected payment option
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Delivery Date – desired delivery date
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Shipping Address and Delivery Method – address and selected delivery method
After receiving a valid order, the seller will verify it and confirm to the buyer the product type, estimated price, quantity, and expected delivery date. Once confirmed, the order becomes binding for both parties. This provision is not binding for the seller if the manufacturer discontinues the product or releases a new version.
2. Payment Terms
The standard payment method is cash on delivery. Other payment methods can be agreed upon during order confirmation.
3. Product Delivery & Shipping Options
The seller and buyer agree on the following shipping methods within the Czech Republic (sections 3.1–3.4). Delivery requires:
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Verified order
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Product availability in ordered quantity
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Prepayment to seller’s account if agreed (via proforma invoice)
Products are shipped no later than the next business day once these conditions are met.
3.1 Cash on Delivery
Products are sent via carrier with cash-on-delivery. Delivery usually occurs within 24 hours of dispatch. If the carrier cannot reach the buyer, a notice with a contact number is left. The buyer can reschedule delivery. If no contact is made, a second attempt is made the next business day. After a second failed attempt, a final notice is left. If there’s no response within five business days, the goods are returned to the seller. For high-value shipments, the carrier may contact the buyer before delivery.
3.2 Delivery Without COD
Conditions are the same as above, but payment is arranged directly with the seller.
The buyer is obligated to accept delivery from the seller’s logistics partner via the designated carrier.
3.3 Personal Pickup at Seller's Location
The buyer agrees to collect the goods at the seller’s location. The seller will notify the buyer by phone or email within one business day once all conditions are met.
3.4 Weight Limitation
If any item in the order exceeds 50 kg, only personal pickup at the seller’s location is possible.
3.5 Place of Fulfillment
For sections 3.1–3.3, the seller's warehouse is the place of fulfillment. Responsibility transfers to the buyer upon delivery or transfer to the shipping company. All shipments within the Czech Republic are insured up to CZK 50,000.
4. Shipping Fees
Shipping costs are added to the product price.
Shipping price table (excluding VAT):
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DPD – Invoice payment: CZK 120 per package
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Personal pickup: CZK 0
VAT is added accordingly.
5. Contractual Penalty
If the seller dispatches the goods and the buyer fails to accept them, the seller may charge a contractual penalty (cancellation fee) of CZK 400 unless otherwise agreed.
6. Consumer Contracts & Right of Withdrawal
If the contract is concluded using remote communication (e.g., online shop), the buyer has the right to withdraw within 14 days of receipt. If required information under Section 53 (4–5) of the Civil Code is not provided, this period extends to 3 months. Once the information is provided, the 14-day period starts.
Withdrawal is not possible in the following cases under Section 53(7):
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Software if the original seal has been broken
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Custom-made goods
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Goods or services with price fluctuations independent of the seller
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Other exemptions as listed by law
To withdraw, the buyer must notify the seller within the stated period. The buyer must return the goods in original condition, packaging, and with all documentation. The seller must refund the payment minus shipping costs without undue delay once the goods are returned.
7. Defective Performance
A product is defective if it lacks the agreed qualities. The buyer may claim a defect within 2 years from receipt (longer for select products).
Material Breach
The buyer may request:
a) a replacement with a non-defective item or missing part
b) repair
c) withdraw from the contract
Minor Breach
The buyer may request repair or a proportional price reduction.
The warranty period begins upon handover to the buyer or upon delivery to the destination if shipped.
8. Personal Data Protection
Buyers must provide their name, postal address, email, and phone number (and company details if applicable). These are necessary for identification and communication. The seller uses this data solely for order processing and does not share it with third parties without consent.
By using the e-shop, the buyer consents to data collection and processing under these terms.
9. Final Provisions
The buyer agrees that their rights and obligations are governed by these terms and the seller’s general terms and complaints procedure, available at the seller's premises or website.
By placing an order, the buyer confirms they’ve read and agree to all applicable terms and conditions, including the complaint policy.
Submitting an order also confirms that the buyer received all legally required information from the seller, as per the Civil Code.